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Sprout Support

How can we help?

Getting startedFeedingSleepNappiesPurchase & refunds

Getting started

How do I add my baby?

Open the app and tap "Add baby" on the welcome screen. Enter your baby's name (or nickname), date of birth, and sex. You can also add birth weight and length. Once added, you can immediately start logging feeds, sleep, and nappy changes.

Can I track twins or multiple babies?

Yes. Sprout supports up to 3 babies. Switch between them in Settings → Baby profiles. Each baby has their own complete log.

Does Sprout work without internet?

Yes. Sprout is fully offline. All data is stored on your device. You never need an internet connection to log anything.

Feeding

How do I start a breastfeeding timer?

Tap the Feed tab and select the breast side (L or R). The timer starts immediately. Tap "End feed" when done. You can also quick-start a feed from the home screen with one tap.

Can I switch sides during a feed?

Yes. While the timer is running, tap the "Switch side" button to swap from left to right (or vice versa). Both durations are recorded separately.

How do I log a bottle feed?

Tap the Feed tab and select "Bottle". Enter the amount in ml and optionally add a note (formula brand, expressed milk, etc.). Bottle feeds are logged instantly — no timer needed.

Where can I see the last feed time?

The home screen shows the last feed time, which breast was last used (if breastfeeding), and a colour-coded indicator showing how long ago it was.

Sleep

How do I log a sleep?

Tap the Sleep tab and press "Start sleep". Choose the sleep location (crib, bassinet, pram, or contact nap). When your baby wakes, tap "End sleep". Duration is recorded automatically.

What is the next nap predictor?

Sprout shows an estimated time for the next nap based on your baby's age and the time they last woke. This uses age-appropriate wake window ranges (e.g. 45–60 minutes for newborns, up to 3 hours at 6 months). It's a guideline, not a prescription — every baby is different.

How is the daily sleep total calculated?

Sprout adds up all sleep sessions logged for the day and shows a progress bar against an age-appropriate target (16h for under 12 weeks, 14h for 12–26 weeks, 12h for 26+ weeks). These targets are general guidelines.

Nappies

How do I log a nappy change?

Tap the nappy grid on the home screen or the More tab. Select the type: wet, poo, both, or dry. The change is logged instantly — no confirmation required.

What is the poo colour guide?

When logging a poo nappy, you can optionally select a colour (normal, green, yellow, black, or blood-streaked). The app shows non-medical reference notes for each colour. This is for informational purposes only — always consult your health visitor or GP if you have concerns.

Purchase & refunds

How much does Sprout cost?

Sprout includes a 3-day free trial. After the trial, it is £5.99 (or $7.99 USD) as a one-time purchase. You pay once and own it forever — no subscription, no recurring charges.

How do I request a refund?

Refunds are handled by Apple or Google. On iOS: go to reportaproblem.apple.com. On Android: open the Play Store → Order history → Request a refund. We have no ability to process refunds directly.

I bought Sprout on one phone. Can I use it on another?

Yes. On iOS, use the same Apple ID to restore your purchase — tap "Restore purchases" in Settings. On Android, the same Google account gives you access on any Android device you own.


Still need help?

Couldn't find the answer above? Send us a message and we'll get back to you within 2 business days.

Email support

support@cartolinks.com